question

Debrah Brooks avatar image
Debrah Brooks asked Debrah Brooks commented

Why when i have a missed call does it shows up twice on my caller ID

all missed calls show up 2x's on my caller ID

caller id
1 comment
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi @Debrah Brooks , can you please send a screenshot he so we can check?

0 Likes 0 ·
Debrah Brooks avatar image
Debrah Brooks answered Debrah Brooks commented

@Mary-Community_Moderator

Mary, it's on my phone not my computer..how would i send a screen shot here?


6 comments
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

How about in your desktop app? Is it also the same?

0 Likes 0 ·
Debrah Brooks avatar image Debrah Brooks mary-community-moderator ♦♦ commented ·

When i look at the call log here, it only shows one call but on the phone screen it shows 2 for each call

0 Likes 0 ·
mary-community-moderator avatar image mary-community-moderator ♦♦ Debrah Brooks commented ·

Are you using android or iOs?


0 Likes 0 ·
Debrah Brooks avatar image Debrah Brooks commented ·

Ios i believe

0 Likes 0 ·
mary-community-moderator avatar image mary-community-moderator ♦♦ Debrah Brooks commented ·

Thanks! Are you looking at your RC app's call log or the phone's original logs?

0 Likes 0 ·
Debrah Brooks avatar image Debrah Brooks mary-community-moderator ♦♦ commented ·

the RC on the computer shows only one call, but on the desk phone not my cell phone it shows 2 calls for each call

0 Likes 0 ·
Debrah Brooks avatar image
Debrah Brooks answered Debrah Brooks commented

I'm thinking its a setting someplace but i have not got a clue where that might be

6 comments
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Oh! you mean the desk phone. What's the make & model of your desk phone?

0 Likes 0 ·
Debrah Brooks avatar image Debrah Brooks mary-community-moderator ♦♦ commented ·

yealink is all i know sorry

0 Likes 0 ·
Debrah Brooks avatar image Debrah Brooks mary-community-moderator ♦♦ commented ·

T57W

0 Likes 0 ·
mary-community-moderator avatar image mary-community-moderator ♦♦ Debrah Brooks commented ·

Is this happening on every missed calls?

0 Likes 0 ·
Show more comments
Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app