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Robot like audio on video meetings

Tags: video

Oct 5, 2022 at 3:33pm • 1 replies • 0 likes

Mitchell Craver

A few of our users have reported that participants in meetings tell them that they sound like a robot (choppy and odd audio artifacts). I have heard it when meeting with some of our Ops team members. The users have external bluetooth headphones.

I've noticed that if we switch over to a Zoom or Teams meeting, the issue is non-existent.

Has anyone else noticed this issue? Any workarounds? I'm hesitant to buy new headphones since the issue doesn't persist (and has never been reported) with a different video service.

Mary-Community_Moderator on Oct 6, 2022 at 9:47am • 0 likes

Hi @Mitchell Craver, please submit a ticket to Tech Support so they can check the issue. They may need to get the Meeting ID.

https://support.ringcentral.com/new-case.html

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