We have a issue with all our phone, per exemple :
When the user "Alexandre" call "Adrien", the displaying name on the both phone are correct. But if "Adrien" transfert "Alexandre" to "John", the displaying name on Alexandre phone will not be john but Adrien. It same we have this issue on deskphone and softphone.
We have Yealink T53W phone with the last firmware version; We already contact Yealink support and they think the issue comme from Rign Central; here the Yealink support answer :
"RC has no mechanism to update the new object to the local end after the current call is transferred from the remote end, the phone will always judge that the call is with the same remote end by default, so there will be no change in caller id, this problem needs the cooperation of RC."
I try to call Ring Central support in my country but they tell me i have to talk with a level 3 technician but is difficult to have one.
If someone can help me please it will be great.