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Jan Rusnak avatar image
Jan Rusnak asked Phong Vu answered

Sentiment Analysis with RingCentral

Hi, I was wondering if RingCentral has any out of the box Sentiment Analysis/ Call Transcript already available on call log data?

Thank you in advance for your help

analytics and reporting
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Phong Vu avatar image
Phong Vu answered

Call recordings are not transcribed and thus, there is no sentiment analysis either. If this is critical for your company, you can implement it though.

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