Reception Main number is set up and able to make external calls. However when calling our corporate office and using *(passcode) to directly reach the department for issue we need help with, partway thru dialing the 7 digit passcode (after the *) is sends the call to another internal extension. It did not used to do this nor does this happen on any other extensions.
If the "Reception main number" and the Corporate office*department are on the same RC account you should be able just to dial the extension number of the department you want to reach. Extension numbers are limited to 5 digits by default(unless you request RC to increase this limit), so I am not sure what you mean with this 7 digit passcode.
Your last sentence makes me think it previously used to work as you describe so I am most likely not understanding your question :D I hope somebody else can help.
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