Hi, my app passed the application process for production but the credeantials are not accepted although the sandbox credentilas were accepted. The name of my app Sandy RingCentral. I opened a ticket but still waiting

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Yannick Notzon asked Oct 20, '22 Phong Vu answered Oct 20, '22

Hi, my app passed the application process for production but the credeantials are not accepted although the sandbox credentilas were accepted. The name of my app Sandy RingCentral. I opened a ticket but still waiting

Hi, my app passed the application process for production but the credeantials are not accepted although the sandbox credentilas were accepted. The name of my app Sandy RingCentral. I opened a ticket but still waiting.

                 +1xxx yyy-6768 is my user number for production.
                

ringcentral app

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2022-10-20T13:34:39Z

Phong Vu answered Oct 20, '22

First of all, avoid providing sensitive information such as your production phone number in public forum.

Secondly, make sure you change the client id, client secret of the production app in your code, and the server url must be https://platform.ringcentral.com.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

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