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XP Admin avatar image
XP Admin asked ·

Where to find DeviceID of RingCentral App. (Not the softphone)

Hello,


I am able to find the all of the DeviceID's assigned to an extension by calling this endpoint:

https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/device


I can then use these DeviceID's to place a call using my chosen device by calling this endpoint and supplying the DeviceID:

https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/telephony/call-out


My question:

How do I find the DeviceID of the RingCentral App?

https://www.ringcentral.co.uk/desktop-app.html


The /extension/~/extensionId/device EndPoint only returns the ID's for Softphones and Hardphones


Thank you


ringcentral appapi referencedeviceid
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Phong Vu avatar image
Phong Vu answered ·

Unfortunately, right now the RingCentral desktop app and the RingCentral mobile app do not register their device id. Thus, you cannot get the device Id of those "phones".

I have not further info as when or if we are going to support this. But once I have the info, I will be more than happy to share with developers.

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XP Admin avatar image
XP Admin answered ·

Hi @Phong Vu,


Ok, thanks for clarifying that


It's my understanding that the Softphone is slowly being phased out, and we are encouraged to switch to the RingCentral Desktop App https://www.ringcentral.co.uk/desktop-app.html

If we switch to the desktop app, this will render many functions of the API useless, am I right?

Will it ever be possible to use the CallOut EndPoint with the Desktop App?


Thank you


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No, CallOut endpoint needs the device id and right now the app does not register a device id. So it is only possible with a RingOut :(

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Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered ·

This type of similar query is already in the forum.

For reference: https://forums.developers.ringcentral.com/questions/10052/callout-using-mobiledesktop-app.html

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Owain Price avatar image
Owain Price answered ·

Are the API limitations for each of your products documented?

This is obviously critical information that our clients would need before we could sell a custom solution.

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