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XP Admin avatar image
XP Admin asked XP Admin commented

Where to find DeviceID of RingCentral App. (Not the softphone)

Hello,


I am able to find the all of the DeviceID's assigned to an extension by calling this endpoint:

https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/device


I can then use these DeviceID's to place a call using my chosen device by calling this endpoint and supplying the DeviceID:

https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/telephony/call-out


My question:

How do I find the DeviceID of the RingCentral App?

https://www.ringcentral.co.uk/desktop-app.html


The /extension/~/extensionId/device EndPoint only returns the ID's for Softphones and Hardphones


Thank you


rest api
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Phong Vu avatar image
Phong Vu answered

Unfortunately, right now the RingCentral desktop app and the RingCentral mobile app do not register their device id. Thus, you cannot get the device Id of those "phones".

I have not further info as when or if we are going to support this. But once I have the info, I will be more than happy to share with developers.

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XP Admin avatar image
XP Admin answered Phong Vu commented

Hi @Phong Vu,


Ok, thanks for clarifying that


It's my understanding that the Softphone is slowly being phased out, and we are encouraged to switch to the RingCentral Desktop App https://www.ringcentral.co.uk/desktop-app.html

If we switch to the desktop app, this will render many functions of the API useless, am I right?

Will it ever be possible to use the CallOut EndPoint with the Desktop App?


Thank you


1 comment
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No, CallOut endpoint needs the device id and right now the app does not register a device id. So it is only possible with a RingOut :(

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Anirban avatar image
Anirban answered

This type of similar query is already in the forum.

For reference: https://forums.developers.ringcentral.com/questions/10052/callout-using-mobiledesktop-app.html

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Owain Price avatar image
Owain Price answered

Are the API limitations for each of your products documented?

This is obviously critical information that our clients would need before we could sell a custom solution.

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XP Admin avatar image
XP Admin answered XP Admin commented

Hello RingCentral,

With the latest email regarding the EOL of the RC Meetings app we are forced to switch the the RC unified app, has the issue regarding the lack of DeviceID been resolved?


Thank you


@Phong Vu

4 comments
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Unfortunately, the RC unified app still does not support device id. But I am not sure how this is related to the EOL of the RC Meetings app? Do you need the device id to make a call-out using API? Let me know your use cases.

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XP Admin avatar image XP Admin Phong Vu ♦♦ ·

Hi Phong,

Thanks for getting back to me, regarding how its related - I can see the next phase being the EOL of the RC phone app and a switch to the unified app. As we utilise the call-out API within our CRM we need device ID's to place the call using the correct device

Do the dev team have this on their road map?

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We are aware of this and we are not going to sunset the RC Phone app any time soon. What is your account id or account name. I want to add your company to the request list so we have stronger push for this. Thanks

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

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