question

XP Admin avatar image
XP Admin asked ·

Where to find DeviceID of RingCentral App. (Not the softphone)

Hello,


I am able to find the all of the DeviceID's assigned to an extension by calling this endpoint:

https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/device


I can then use these DeviceID's to place a call using my chosen device by calling this endpoint and supplying the DeviceID:

https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/telephony/call-out


My question:

How do I find the DeviceID of the RingCentral App?

https://www.ringcentral.co.uk/desktop-app.html


The /extension/~/extensionId/device EndPoint only returns the ID's for Softphones and Hardphones


Thank you


ringcentral appapi referencedeviceid
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Phong Vu avatar image
Phong Vu answered ·

Unfortunately, right now the RingCentral desktop app and the RingCentral mobile app do not register their device id. Thus, you cannot get the device Id of those "phones".

I have not further info as when or if we are going to support this. But once I have the info, I will be more than happy to share with developers.

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XP Admin avatar image
XP Admin answered ·

Hi @Phong Vu,


Ok, thanks for clarifying that


It's my understanding that the Softphone is slowly being phased out, and we are encouraged to switch to the RingCentral Desktop App https://www.ringcentral.co.uk/desktop-app.html

If we switch to the desktop app, this will render many functions of the API useless, am I right?

Will it ever be possible to use the CallOut EndPoint with the Desktop App?


Thank you


1 comment
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No, CallOut endpoint needs the device id and right now the app does not register a device id. So it is only possible with a RingOut :(

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Anirban avatar image
Anirban answered ·

This type of similar query is already in the forum.

For reference: https://forums.developers.ringcentral.com/questions/10052/callout-using-mobiledesktop-app.html

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Owain Price avatar image
Owain Price answered ·

Are the API limitations for each of your products documented?

This is obviously critical information that our clients would need before we could sell a custom solution.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys