Question

speaker timeline for calls recorded

  • 17 November 2022
  • 1 reply
  • 225 views

Is it possible to get a speaker timeline for calls recorded on Ringcentral using API? Or even get recording for each speaker on separate channels


1 reply

Userlevel 1

Unfortunately, that metadata is not supported.

If this is critical for your use case, you can download call recordings and use a 3rd party speech-to-text service to transcribe the recording and get other metadata such as speaker ids and timelines etc.

You can also send a request to access RingCentral AI API and you can use the /speech-to-text or the /analyze-interaction API to transcribe call recordings and grab the metadata.

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