question

Mark Bates avatar image
Mark Bates asked Mark Bates commented

Launch an external app or website for incoming calls - Ignore Internal

I have configured the settings to pass the incoming phone number as a parameter and launch a search in our CRM via URL string. This works great AS LONG AS it was a direct incoming call and not a WARM TRANSFER. Our prior phone system (Mitel) ignored internal calls for their CRM screen pop url string. How can I set this to ignore internal calls from other extensions and only trigger AFTER the call has been transferred?

mvp
2 comments
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hey, @Mark Bates We're digging into this with some of our Support resources - hang tough and we'll get something to you soon.

1 Like 1 ·
Mark Bates avatar image Mark Bates Becky-Community_Manager ♦♦ commented ·

Bump

0 Likes 0 ·

0 Answers

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app