question

Mark Bates avatar image
Mark Bates asked Mark Bates commented

Launch an external app or website for incoming calls - Ignore Internal

I have configured the settings to pass the incoming phone number as a parameter and launch a search in our CRM via URL string. This works great AS LONG AS it was a direct incoming call and not a WARM TRANSFER. Our prior phone system (Mitel) ignored internal calls for their CRM screen pop url string. How can I set this to ignore internal calls from other extensions and only trigger AFTER the call has been transferred?

mvp
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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ commented ·

Hey, @Mark Bates We're digging into this with some of our Support resources - hang tough and we'll get something to you soon.

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Mark Bates avatar image Mark Bates Becky-Community_Manager ♦♦ commented ·

Bump

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Mark Bates avatar image Mark Bates Becky-Community_Manager ♦♦ commented ·

Any update on this? This is very frustrating.

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Mark Bates avatar image Mark Bates commented ·

Is there a different 'Parameter' code that I could use in our command that would ignore internal calls? Seems like that would do the trick only launch our CRM when connected to an external caller.

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