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Launch an external app or website for incoming calls - Ignore Internal
Tags: mvp
Nov 21, 2022 at 1:00pm   •   2 replies  •  1 likes
Mark Bates

I have configured the settings to pass the incoming phone number as a parameter and launch a search in our CRM via URL string. This works great AS LONG AS it was a direct incoming call and not a WARM TRANSFER. Our prior phone system (Mitel) ignored internal calls for their CRM screen pop url string. How can I set this to ignore internal calls from other extensions and only trigger AFTER the call has been transferred?

on Dec 6, 2022 at 5:48am   •  0 likes

Is there a different 'Parameter' code that I could use in our command that would ignore internal calls? Seems like that would do the trick only launch our CRM when connected to an external caller.

on Nov 22, 2022 at 10:57am   •  1 likes

Hey, @Mark Bates We're digging into this with some of our Support resources - hang tough and we'll get something to you soon.

on Feb 16, 2023 at 11:38am   •  0 likes

Any update on this? This is very frustrating.

on Nov 30, 2022 at 6:44am   •  0 likes


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