question

james-guiab10487 avatar image
james-guiab10487 asked John Wang answered

Send SMS FeatureNotAvailable after moving App to Production

We just moved our app from Sandbox to production. We have no issue with sending SMS to any number in Sandbox but it's not working when we switched to production.


Here's the error:

Exception: The requested feature is not available SDK HTTP Error at https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/sms Response text: { "errorCode" : "FeatureNotAvailable", "message" : "The requested feature is not available", "errors" : [ { "errorCode" : "MSG-242", "message" : "The requested feature is not available" } ] }

What am I doing wrong? Thanks.

rest api
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1 Answer

John Wang avatar image
John Wang answered
James, has your issue been addressed? We covered a similar issue today on the Developer Chat:

https://glipped.herokuapp.com
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys