question

Craig Larkin avatar image
Craig Larkin asked mary-community-moderator commented

Desktop app does not open to Phone screen, opens to "Get Started!"

Hi all
Web: 22.4.20.2259 2022-11-25 17:19:21

Desktop: 22.1.31.2866 Windows (x64)

In the last week or so every time I boot my computer the RC deaktop app opens to the "Get Started!" screen.
Why has this changed?
The "Get Started!" screen is not useful in any way, opening in the Phone screen is.
Does anyone else have this problem?
Cheers

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jessica-community-moderator avatar image jessica-community-moderator ♦♦ commented ·

Hey Craig, can you post a screenshot of the "Get Started!" screen and I will follow up with the desktop team.

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Craig Larkin avatar image Craig Larkin commented ·

Hi Jessica.

Here 'tis

snag-0000-14-12-2022-83745-am-copy.jpg

Cheers

0 Likes 0 ·
Craig Larkin avatar image Craig Larkin commented ·

Hi All
Web: 23.1.15.550 2023-02-07 18:43:06

Desktop: 22.1.31.2866 Windows (x64)

Having this issue again. Anyone else?

It was fine for a while, i.e. opened to the Phone screen, but now again opens to the "Get started!" screen which isn't useful at all.

I've noticed I now get a brief error message on starting the RC Desktop programme:
"Sorry, we aren't able to open the link. Check your link then try again."snag-0000-22-2-2023-84055-am.pngNo idea what link won't open or how I'm supposed to check it.

RC starts automatically with Windows & this message might have displayed in the past but the RC window is covered by others so didn't see it.

Cheers

0 Likes 0 ·
mary-community-moderator avatar image mary-community-moderator ♦♦ Craig Larkin commented ·

Hi Craig! I'm checking this issue with our App Specialists.

0 Likes 0 ·

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