question

Craig Larkin avatar image
Craig Larkin asked Craig Larkin answered

Desktop app does not open to Phone screen, opens to "Get Started!"

Hi all
Web: 22.4.20.2259 2022-11-25 17:19:21

Desktop: 22.1.31.2866 Windows (x64)

In the last week or so every time I boot my computer the RC deaktop app opens to the "Get Started!" screen.
Why has this changed?
The "Get Started!" screen is not useful in any way, opening in the Phone screen is.
Does anyone else have this problem?
Cheers

ringcentral app
4 comments
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jessica-community-moderator avatar image jessica-community-moderator ♦♦ commented ·

Hey Craig, can you post a screenshot of the "Get Started!" screen and I will follow up with the desktop team.

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Craig Larkin avatar image Craig Larkin commented ·

Hi Jessica.

Here 'tis

snag-0000-14-12-2022-83745-am-copy.jpg

Cheers

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snag-0000-14-12-2022-83745-am-copy.jpg (103.0 KiB)
Craig Larkin avatar image Craig Larkin commented ·

Hi All
Web: 23.1.15.550 2023-02-07 18:43:06

Desktop: 22.1.31.2866 Windows (x64)

Having this issue again. Anyone else?

It was fine for a while, i.e. opened to the Phone screen, but now again opens to the "Get started!" screen which isn't useful at all.

I've noticed I now get a brief error message on starting the RC Desktop programme:
"Sorry, we aren't able to open the link. Check your link then try again."snag-0000-22-2-2023-84055-am.pngNo idea what link won't open or how I'm supposed to check it.

RC starts automatically with Windows & this message might have displayed in the past but the RC window is covered by others so didn't see it.

Cheers

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snag-0000-22-2-2023-84055-am.png (202.3 KiB)
Mark Scott avatar image Mark Scott commented ·

I have the same issue and agree it has to be the most useless launch screen.

Please fix.

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2 Answers

Craig Larkin avatar image
Craig Larkin answered

Strangely enough, over the last few days it seems to have fixed itself again and currently does open into the Phone screen.

Newer Web version number but the same Desktop app version number

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Craig Larkin avatar image
Craig Larkin answered

And it's now decided to open to "Conference calls" "My room" for who knows what obscure reason!snag-0000-27-4-2023-92812-am.jpg


snag-0000-27-4-2023-92812-am.jpg (181.5 KiB)
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