Kumar Mayank avatar image
Kumar Mayank asked

SMS logging for GROUP SMS not BULK SMS (Salesforce)

What is the best way to log Group SMS inside Salesforce?
is it like a task is created for all the contacts inside group sms?

For 1:1 SMS
What happens when an inbound message from an unknown number is received?(Is it like we just create the task without being tied to any record, contact, lead or account?

We try to find a match in salesforce based on the Contact details(phone number). If there is a single match, we match the contact with that record, and we log the task. If there are 0 matches or multiple matches, we don't log the task.

Note: I am talking about Group SMS not Bulk SMS.

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