I can find no information about using Key Templates.
Key Templates are found in the Admin Portal under Users/Templates. They are supposed to assist me in mapping the softkeys on my VOIP.
When I select Key Templates, it brings up the option of Add Key Template
When I select Add Key Template, there is a drop down menu for Device Model, Select a Device Model.
When I select that, it shows "no results".
We have purchased and installed polycom VOIP phones through Spectrum and all have been provisioned and are active, so this drop down menu should show those phones.
No one at Spectrum Business Ring Central technical support seems to know what to do.
My multiple attempts to contact Ring Central technical support have been a disaster, as their system does not recognize my correct voice mail PIN as being correct, and when I finally could get through to a representative, their accent was so heavy I could not understand them, and I kept getting disconnected. After five tries, each one taking about 20 minutes, I have given up.
I have searched the Ring Central technical database, and it includes no references at all to "Key Templates" The search system keeps sending me to User Settings Templates, which is a different topic altogether