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406 Not Acceptable when Get Call Recordings Data
Tags: customer service, rest api, service interruption
Dec 19, 2022 at 3:25pm   •   2 replies  •  0 likes
IT Developer


  "message": "Not Acceptable",
  "errors": []

Dear RingCentral Support Team,

I am writing to report an issue that we have been experiencing with our service beginning on December 16th, 2022. We have noticed a significant increase in the number of 406 "Not Acceptable" errors, with a total of 1217 errors recorded so far.

We have been encountering this error both on the API test platform and in production, and we have no further information about the specifics of these errors. I am hoping that you can provide some guidance on what might be causing these errors and what we can do to resolve the issue.

From my understanding, this error typically indicates that the server is unable to produce a response matching the list of acceptable values defined in the request's headers. However, without more information about the specifics of the errors we are encountering, it is difficult for us to troubleshoot and resolve the issue.

If you could provide any additional information or guidance on what might be causing these errors and how we can resolve them, it would be greatly appreciated. Thank you in advance for your help.


2 Answers
answered on Jan 4, 2023 at 6:28am  

I had the same issue and for anyone needing the answer in future: for me it was that the request URL needs to be as opposed to

The latter was working fine until about December 2022 and now seems to have been retired in favour of the former for call recording content requests

answered on Dec 19, 2022 at 3:45pm  

In this case, I recommend you to submit a support ticket instead of asking in the community. Some one needs to look into your account to find the cause.

on Dec 19, 2022 at 3:47pm   •  0 likes

Thank you I shall do that.

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