Clint Smith avatar image
Clint Smith asked Clint Smith commented

Call Queue Members and Forwarding

If someone is a member of a call queue and they forward their line (not the call queue (mainline) number), does a call that comes to the call queue that they're a member of get forwarded to them as well?


call handlingcall queuescall forwarding
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

It should not forward to the call queue members since it's a direct forwarding.

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Clint Smith avatar image Clint Smith mary-community-moderator ♦♦ commented ·

But would the call that comes into the call queue, forward to that person that set up their own forward on their line?

So: Call to Queue ----> Call Queue members line rings as member of queue ------> forwards to their mobile phone

One thing to note, most of our users utilize a physical desk phone and not the RC App.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Clint Smith commented ·

The answer is yes for this.

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