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Home » Users
Call Queue Members and Forwarding
Tags: call forwarding, call queues, call handling
Dec 19, 2022 at 5:33pm   •   1 replies  •  0 likes
Clint Smith

If someone is a member of a call queue and they forward their line (not the call queue (mainline) number), does a call that comes to the call queue that they're a member of get forwarded to them as well?


on Dec 20, 2022 at 12:09pm   •  0 likes

It should not forward to the call queue members since it's a direct forwarding.

on Dec 20, 2022 at 1:00pm   •  0 likes

But would the call that comes into the call queue, forward to that person that set up their own forward on their line?

So: Call to Queue ----> Call Queue members line rings as member of queue ------> forwards to their mobile phone

One thing to note, most of our users utilize a physical desk phone and not the RC App.

on Dec 21, 2022 at 9:13am   •  1 likes

The answer is yes for this.

on Dec 27, 2022 at 5:47am   •  0 likes

Ok, for some reason, when an end user sets up a forward in the portal, it only forwards their private line. Calls that come into the queue are not being forwarded. Any ideas?


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