question

Selena Lewis avatar image
Selena Lewis asked Becky-Community_Manager commented

Engage Voice - manual outbound call timer?

Hello all,

New to RingCentral Engage Voice (not Digital).

Question - some of our agents are commenting that the system is hanging up on them while in the process of leaving their customers a voicemail on a manual outbound call. I know there are various timers associated with manual outbound calls, but cannot seem to find any information about what may be controlling the amount of time the agents have to leave voicemail messages.

Any light that can be shed on this is much appreciated.

Happy Holidays!

Thank you!

Selena

Engage Digital and Engage Voice
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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ commented ·

@Selena Lewis Were you able to get an answer for this?
Just want to make sure you got what you needed over the holiday.

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