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joey-rowell asked Stephyn Velazquez commented

Mobile App dropped calls calls when using cellular data

Has anyone been experiencing an uptick of dropped calls while using the mobile application while on cellular data.

We have had an increase in complaints about the mobile app dropping calls after a couple seconds after answering the calls in the past month or so. While using Wifi in our locations everything is fine.

These users have been using the mobile app for the past few years and it seems like we have had a large amount of drops in the past month.

service interruption
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Stephyn Velazquez avatar image Stephyn Velazquez commented ·

i've just joined in with ring central but i noticed right off the bat that calling while using cell data will cause the calls to drop almost immediately in and out too

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joey-rowell avatar image joey-rowell Stephyn Velazquez commented ·

We have had it for a few years now and we just starting noticing that recently. In and Out, usually about 2 seconds after answering or making a call. In the analytics its showing bad cell singal,but the cell phones do not have bad cell signal.
On wifi, no issues.
Not quite sure what the issue is yet, maybe a bad update for the app. I will let you know if i stumble into a solution.

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