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Inbound caller ID shows our outbound caller ID
Tags: caller id
Dec 29, 2022 at 2:27pm   •   2 replies  •  0 likes
Mark Buie

When a caller calls in and we transfer a call, it shows either our main number on the caller id or the person transferring the call. It does not show the original caller.

on Nov 16, 2023 at 11:13am   •  0 likes

If you have Poly phones, you can change the settings to where all transfers are blind and the caller ID of the original call will show on the other end. Go to settings - basic - preferences - default transfer type - select blind.

on Dec 29, 2022 at 4:42pm   •  0 likes

This seems a user question. Or are you developing an app?

on Dec 30, 2022 at 7:33am   •  0 likes

No, this is a developer issue as it is not a current feature per RingCentral customer support.

on Dec 30, 2022 at 9:23am   •  0 likes

Then provide more info about what kind of application do you develop, how do you detect incoming calls and how do you transfer a call using APIs.

on Dec 30, 2022 at 10:46am   •  0 likes

A call comes in and the caller’s id is shown on the phone. We transfer the caller to another extension. When the other extension rings, it come up on the caller id either the extension transferring the call or our main phone number and the administer of our system rather than the caller’s id.

on Dec 30, 2022 at 11:23am   •  0 likes

This means that you are a user who uses a phone app to transfer a call. You are not developing an application. This is a Developer Community.

I will move this thread to the User Community.

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