question

Mark Buie avatar image
Mark Buie asked Phong Vu commented

Inbound caller ID shows our outbound caller ID

When a caller calls in and we transfer a call, it shows either our main number on the caller id or the person transferring the call. It does not show the original caller.

caller id
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Phong Vu avatar image Phong Vu ♦♦ commented ·

This seems a user question. Or are you developing an app?

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Mark Buie avatar image Mark Buie Phong Vu ♦♦ commented ·

No, this is a developer issue as it is not a current feature per RingCentral customer support.

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Phong Vu avatar image Phong Vu ♦♦ Mark Buie commented ·

Then provide more info about what kind of application do you develop, how do you detect incoming calls and how do you transfer a call using APIs.

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