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Krishna Kannaji avatar image
Krishna Kannaji asked ·

Integration with Hubspot to log the sms activity

Hi Team,

We are trying to log all the sms activities communicated through Hubspot workflow automation, Ringcentral chrome extension and Ringcentral mobile app using timeline apis into Hubspot, figured out a way to log automation and extension.

I am using message store api to see all the Inbound and Outbound messages.(https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/message-store )

Coming to mobile app, I am using production credentials to login and hence i am unable to see the data in the api. Is there a way to login using sandbox credentials for the app, so I can see the data in the message store api and can log those messages into hubspot.

Please let me know a way to log the mobile app messages to hubspot using sandbox to login.

Thanks,
krishna

integrationshubspot
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Phong Vu avatar image
Phong Vu answered ·

So your question is about how to login the RingCentral mobile app using sandbox account credentials? Unfortunately, the RC mobile app does not support sandbox environment. You have to use the RingCentral softphone app for desktop and switch sandbox mode instead.

  • Windows: Ctrl+F2
  • Mac: Fn+Command+F2
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So, RC softphone app for desktop is similar to mobile app correct? If i make calls/messages from the softphone app using sandbox, can I see the data in the message store api?

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Yes

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Thanks Vu, can you please let me know how to build custom version of chrome extension, so that I login using sandbox.

I gave the client id and secret in config.js and loaded package, but I cannot see the extension in hubspot. Can you please help me with this.


Thanks

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Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered ·

Logging into softphone in Sandbox mode is there in RingCentral API official reference document guide:

https://developers.ringcentral.com/guide/basics/your-rc-phone

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