Question

Get 409 when call Record call api

  • 5 January 2023
  • 5 replies
  • 386 views

using python on ring central production

i'm getting from time to time 409 on record call api

flow im doing:

login

end all live calls in system

call out

check call is live

record the call


what is the reason i get 409 duplicate, duplicate on what ? party?telephonysessionid


5 replies

Userlevel 1

Do you have the automatic recording set on your account?

checking it

should it be disabled ?

where can i see it ?

in sales force ? or in ring central web settings

i have in crm sales force auto log call

i didnt see configuration for recording

im doing recording via the api only

the thing is i dont understand why im getting 409 ? im checking if if have live calls recording , and i dont have others,

im very confused

IS there api i can call to make sure i'll have no 409 once i try to record

im already doing end call for all live call, but it seems it does not help

Userlevel 1

Can you call this API and check the "recordings" object to see if a call recording is active or not before starting recording the call.

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