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Get 409 when call Record call api
Tags: call recording
Jan 5, 2023 at 5:39am   •   3 replies  •  0 likes
Chorus Automation

using python on ring central production

i'm getting from time to time 409 on record call api

flow im doing:


end all live calls in system

call out

check call is live

record the call

what is the reason i get 409 duplicate, duplicate on what ? party?telephonysessionid

3 Answers
answered on Jan 8, 2023 at 12:19pm  

i have in crm sales force auto log call

i didnt see configuration for recording

im doing recording via the api only

the thing is i dont understand why im getting 409 ? im checking if if have live calls recording , and i dont have others,

im very confused

IS there api i can call to make sure i'll have no 409 once i try to record

im already doing end call for all live call, but it seems it does not help

on Jan 9, 2023 at 8:18am   •  0 likes

Can you call this API and check the "recordings" object to see if a call recording is active or not before starting recording the call.

on Jan 17, 2023 at 12:03pm   •  0 likes

is there any api i can un prior ring out and record, to make sure i have no other recordings.

i already use end calls but it does not help

on Jan 9, 2023 at 1:13pm   •  0 likes

i run the api you gave me

prior the recording it has no recordings object

after i'm recording the call, and call the new api you gave me i see the recordings object


the 409 coflict, im getting ,

is it reffering to the telephonysessionid or to the party

on Jan 14, 2023 at 10:41pm   •  0 likes


Any update ?

on Jan 14, 2023 at 11:18pm   •  0 likes

I think the best way is to make sure before i start a call and record it,

to stop/end all live calls /all recordings , etc

today im doing it, but i put the end live call in try except since not always get 200 when try to end call

this is the api im using

    self.rc_platform.delete(_BASE_RING_CENTRAL_TELEPHONY_EP + call_telephony_session_id)
except AttributeError as ex:
    logging.warning(f"Failed To End Call With Telephony Session Id:{
return self
on Jan 16, 2023 at 8:15am   •  1 likes

Can you read this blog and implement the telephony session event notification to check if the call is really recording right after it's answered. We need to understand why the call is being rerecording even the auto-recording is not set in your account.

on Jan 22, 2023 at 1:24am   •  0 likes

Doing exactly like blog

is there an option to do zoom meeting with your support in order to find the root cuase?

answered on Jan 8, 2023 at 12:32am  

where can i see it ?

in sales force ? or in ring central web settings

answered on Jan 5, 2023 at 12:43pm  

Do you have the automatic recording set on your account?

on Jan 7, 2023 at 11:39pm   •  0 likes

checking it

should it be disabled ?

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