question

Matthew Ripley avatar image
Matthew Ripley asked mary-community-moderator answered

Removing Ringcentral calls from Iphone

I've deleted the app, but I still get calls through my cell phone. I only want them to come through my desktop app. How can I remove the connection between the Iphone and my ringcentral incoming calls?

ringcentral app
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Matt, check your extension's Call Handling and Forwarding settings if your cellphone number is listed there.

  1. Sign in to your RingCentral online account.
  2. Navigate to Settings > Call Forwarding and Voicemail.
  3. Under Work Hours, you will see where your calls are forwarded. Your third-party number may be there, which is forwarding the calls to it. Slide the active button to turn it off and click Save.

To learn more about Call Handling, you may visit the KB article, https://support.ringcentral.com/article/9758.html

1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app