question

ROLANDO OROZCO avatar image
ROLANDO OROZCO asked Becky-Community_Manager edited

Time on phones is off by 2 hours

We have Poly Vxx350 phones and they are all syncing with RingCentral. Problem is the time is 2 hours ahead. It is set to the correct time zone (Pacific) in Phone System-Auto Receptionist-General Settings-Regional Settings. Is there somewhere else that I should be checking? Also, the time stamps in Reports-Call logs are also 2 hours ahead.

settings
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered mary-community-moderator commented

Have you checked the extension's timezone settings where the phone is assigned? Go to Users > Select a User > User Details > Settings & Permissions > Click Edit under Regional Settings.


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ROLANDO OROZCO avatar image ROLANDO OROZCO commented ·

Thank you once again! Seems super simple, but I didn't know there was a regional setting there.

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mary-community-moderator avatar image mary-community-moderator ♦♦ ROLANDO OROZCO commented ·
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