News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Developers
Unable to send SMS with certain users
Tags: ringcentral app
Jan 6, 2023 at 12:00pm   •   1 replies  •  0 likes
Tyler Ehrig

Good morning, I am developing an application with ringcentral, it is already finished but in the tests we discovered that when we log in with certain users and send a SMS fails.

We send the message with the API:

And the error shown in console is as follows: Phone Number Doesn't belong to extension

The way we send the message is like this:

const sendSMS = await
"from": {
"phoneNumber": that.senderPhone
"to": [
"phoneNumber": that.Mobile
"text": that.smsText});

Where that.senderPhone is the phone of the user that is logged and to is the remitent

1 Answer
answered on Jan 6, 2023 at 12:54pm  

Follow the example code in this quick start (in Node JS) to first read the user phone numbers, and detect if the number has the SmsSender feature before using that phone number to send SMS messages.

If the phone number has the SmsSender feature but sending message still fails. Post the error code here.


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us