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Trying to call using production credentials outside of user with extension list number
Tags: call handling, phone, errors
Jan 27, 2023 at 2:32am   •   2 replies  •  0 likes
Prajakta Joshilkar

Hello ,

I'm using ringcentral-web-phone/index.js at master ยท ringcentral/ringcentral-web-phone ( this code that is working fine with sandbox credentials. It means that when I try to call outside to any US number, the call gets connected, but when using production credentials to try to call any US number, I'm not able to make the call, even though the number that I'm using has the digital line to it.

It's worth noting that when I use the production credentials to call the number in the user's extension (service account -> users -> Users with Extensions), the call is connected to that number.

@Tyler Liu @Phong Vu

2 Answers
answered on Feb 3, 2023 at 7:37am  

Please create a ticket here and describe in detail the issue:

They may need your credentials to reproduce the issue.

answered on Jan 27, 2023 at 7:38am  

I believe it is your production account issue. Please test it using the official to see if you can make calls there. Just to make sure your production account has the ability to make calls.

on Feb 3, 2023 at 5:45am   •  0 likes

Hi @Tyler Liu I can able to make the call through the app..!

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