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RingOut calls do not go to RingCentral App.
Tags: ringout
Jan 28, 2023 at 7:00pm   •   3 replies  •  0 likes
Tanya Baluja

Hello everyone,

I'm a dev trying to connect our company's RingCentral API to our CRM app. As a stopgap, agents use both our CRM app and the RingCentral App on two tabs. Every agent has their own extension on our RC account.

Right now, when agents click on a customer's phone number on the CRM app, we run a RingOut API POST request using the phone's extension and client #. In C#, it looks like this.

var parameters = new MakeRingOutRequest() {
  to = new MakeRingOutCallerInfoRequestTo() { phoneNumber = toPhone },
  from = new MakeRingOutCallerInfoRequestFrom() { phoneNumber = CompanyPhone + "*" + extension},
  callerId = new MakeRingOutCallerIdInfo() { phoneNumber = CompanyPhone },
  playPrompt = false

return await RestClient.Restapi().Account().Extension().RingOut().Post(parameters);

While the RingOut request transmits to landlines, it does not show up in the RingCentral web app. Instead, my agents see a missed call to the client about a minute later.

3 Answers
answered on Feb 23, 2024 at 5:55am  

It turns out that the DID number for the extension did not work but the main number followed by an * and the extension does work. Weird. Not sure why that would be but it is not documented that it works that way.

answered on Feb 19, 2024 at 12:25pm  

I have a similar issue but using the extensions direct number like you advise.

on Feb 20, 2024 at 8:24am   •  0 likes

Did you check the RingOut setting from the RC app settings?


answered on Jan 30, 2023 at 6:38am  

Can you make a ring-out call directly from the RC app? Can you try with the user's direct number instead of "mainCompanyNumber" + "ExtensionNumber"?


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