Is it possible to put a queue call on hold in order to answer a waiting call? For example, speaking with queue call customer-1, while customer-2 is queued. I want to put customer-1 on a brief hold to answer customer-2, then place customer-2 on hold and return to helping customer-1. Once done, then take customer-2 off of hold.
Hi @Sara Jennings! This behavior is not possible with Call Queue. Incoming calls are distributed equally to members depending on the order of the call, so a user cannot answer multiple calls.
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