question

Chady Boutros avatar image
Chady Boutros asked Phong Vu answered

How to differentiate inbound and outbound webhook?

If we dial main company number we get hook for outgoing and incoming both. How we can identify?

webhooks
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1 Answer

Phong Vu avatar image
Phong Vu answered

You can define the call direction rely on an event with the extension id in the parties object. See this example.

// No extensionId => internal call
"parties": [
        {
          "accountId": "809646016",
          "id": "p-a0d7bca1f4a83z18613348f51z3343dxxx",
          "direction": "Outbound",
          "to": {
...
// has extensionId => call to/from this extension
"parties": [
        {
          "accountId": "809646XXX",
          "extensionId": "62242421XXX",
          "id": "p-a0d7bca1f4a83z18613348f51z3343dxxx",
          "direction": "Inbound",
          "to": {


You can read this blog for more explanation about telephony session events.

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