question

chip-ryan11370 avatar image
chip-ryan11370 asked mary-community-moderator commented

Are my employees returning calls from customers that left them a voicemail?

Trying to build a dashboard with RingCentral analytics data that uses vlookup or powerBI to see if my employees are returning calls from customers that left a voicemail on their direct dial. Has anyone ever tried to tackle this gap in RC analytics reports before? Really wish RC could provided a template for this.

analytics and reportingvoicemails
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Mike Fish avatar image Mike Fish commented ·

I SECOND THIS idea to supply admins with reports of unanswered / unresponded voicemails by user.

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @chip-ryan, please submit this feature request in our Ideas Portal at https://ideas.ringcentral.com/.

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