Welcome to the RingCentral Community

Hello. I have a question in regards to the way Ring Central records calls whether soft phone, app on PC and mobile app.

I was needing to listen to a call that was just over 18 minutes in length. It was an incoming call to an employee that is working remotely and using either the mobile app or the app on their computer. Not a soft phone. The nature of our work involves us having to do a conference call with 2 additional people (external). I was only able to listen to the first 2 minutes. Up until the point the employee switched lines to add an additional person to the call.

Is automatic call recording supposed to record the entire length of the call including any hold times, conferences, transfers etc?