I need for when we get an incoming call for some sort of information popup to trigger that gives info to my users. we have multiple DID's in our system that when called, the caller id shows the number of the caller obviously but also the name of the queue (which corresponds to a region that we cover).
there's extra info that we need to know about that call/queue that's written on a clip board on side each phone that changes daily. I would like for when each queue gets a call that relevant info pops up with the call on the screen. it mostly just a name of a person, their phone number, what city they're currently working in and a few other small details
dont need a full fledged CRM which I know could be programmed to do this bc I'm not looking to pay for a CRM that I'm not really using all the features. but if its the only way, some sort of cheap CRM type service that will do this.
Is their some sort of integration ringcentral addon that can pull data from my own private database that I can change daily for when a call comes in and show it on the screen?