Sandbox account cannot make outbound call due to "invalid" emergency address

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Dan Ruley asked Feb 28, '23 Dan Ruley commented Feb 28, '23

Sandbox account cannot make outbound call due to "invalid" emergency address

I am no longer able to make outbound calls with my sandbox account. It shows this yellow checkmark saying "Outbound calls restricted" when you hover over it.

The problem seems to be that it needs an emergency address; however, no matter what address I put in it just says:

With no indication of which field is in error or what the problem with the address is. Any advice on how to resolve this? It would help my workflow to be able to test with outbound calls again.

Thanks,

Dan

developer sandbox errors

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Phong Vu ♦♦ commented · Feb 28, 2023 at 06:46 PM

Give me the sandbox account id or the main company number.

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Dan Ruley Phong Vu ♦♦ commented · Feb 28, 2023 at 06:51 PM

Apologies, the main company # is: (929) 473-2781

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2023-02-28T21:59:00Z

Phong Vu answered Feb 28, '23 Dan Ruley commented Feb 28, '23

You should be able to make test call now. You can only set the emergency address from the account service web though.

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Dan Ruley commented · Feb 28, 2023 at 11:15 PM

Thanks, looks like they are working again.

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