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Cannot login to embeddable app due to emergency address
Tags: ringout
Mar 2, 2023 at 3:26am   •   2 replies  •  0 likes
Matt Errington

I've added the ringcentral-embeddable widget to a test application. When trying to login to the widget with my test user account I get a prompt to enter a registered address for emergency calling. I can't get this to validate in the widget, through the dialog for adding an existing phone in the admin portal or from the ring central web app. I get an error stating that the address is invalid (widget) or that the service is unavailable (web app) or that the address cannot be saved (existing phone).

I also get prompted for the address when I login to the admin portal but that gives error E911 location provisioning failed .

The sandbox main company number is (650)727-0301

on Mar 2, 2023 at 7:43am   •  1 likes

Right now, the feature needs to be enabled manually (will be automated later). Let me ask the team to enable your account.

Please stay tuned!

1 Answer
answered on Mar 2, 2023 at 10:32am  

Enabled. Can you retest. If it still asks for the emergency address, you can set the emergency address via the sandbox account service web.


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