News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Developers
High v. Low Volume SMS - please clarify contradictory information
Tags: sms and text messaging
Mar 13, 2023 at 9:35am   •   1 replies  •  0 likes
Merrilee Guarini
In the RC portal, it states:
  • Conversational messages
      • High volume
        : Frequent text messages to customers (i.e., daily or weekly)
      • Low volume: A few text messages to customers (i.e., monthly)

However, in a tutorial I watched (I think the How to Self Register Vimeo), it defines Low Volume as less than 15,000 SMS a month and up to 6 SMS per minute. They also call the other option "Standard," not High Volume. I thought we'd qualified for Low Volume, but now I'm not sure. Thank you.
1 Answer
answered on Mar 13, 2023 at 2:08pm  

Sorry for the confusion - low volume would be less than 15,000 messages monthly, a max of 6 messages per minute per campaign to AT&T.

Standard volume (may be referred to as high volume in the portal) is more than 15,000 messages a month or more than 6 messages per minute per campaign to AT&T. Please note there is no penalty if you choose standard volume and send less messages (so if you may be growing or sending more, this route is recommended).

As a reminder, no automated or API driven messages may be sent using a Conversational campaign type.


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us