We submitted a PDF TCR form back in January and it sat inactive for some time. Once we finally heard back, we were told something was entered incorrectly, and had to resubmit. It then sat inactive for another month, and we're now being told that we have to submit via the Admin portal and will STILL be required to wait the additional 20 business days. There's really no way to escalate/speed up these TCR requests???
It's one thing if users are failing to submit the required items by the deadline, but we are not nearly the only people who've suffered from this extremely poor rollout. I've called the support number given to me to reach the "TCR Team", and have been unable to get through for an hour now.