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Crystal Kulaga avatar image
Crystal Kulaga asked mary-community-moderator commented

Not receiving voicemails

Clients are contacting us indicating they left messages for various users (we have 30 users and this has been conveyed to me for 2 users). Nothing present in the mobile app, desktop app nor have we received those voicemails. Those two lines are receiving other calls and voicemails that are being delivered without issue. Settings are configured to deliver by email and email address is valid. Any suggestions?

voicemail
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Crystal Kulaga, what are the extension numbers of these users so that I can check?

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Crystal Kulaga avatar image Crystal Kulaga mary-community-moderator ♦♦ commented ·

HI @Mary-Community_Moderator, thank you for reaching out. It was for extensions 203 and 207.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Crystal Kulaga commented ·

Thanks! Let me check your account and try to identify where's the issue.

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