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Home » Users
Not receiving voicemails
Tags: voicemail
Mar 16, 2023 at 11:19am   •   1 replies  •  1 likes
Crystal Kulaga

Clients are contacting us indicating they left messages for various users (we have 30 users and this has been conveyed to me for 2 users). Nothing present in the mobile app, desktop app nor have we received those voicemails. Those two lines are receiving other calls and voicemails that are being delivered without issue. Settings are configured to deliver by email and email address is valid. Any suggestions?

on Mar 17, 2023 at 9:00am   •  0 likes

Hi @Crystal Kulaga, what are the extension numbers of these users so that I can check?

on Mar 17, 2023 at 10:37am   •  0 likes

HI @Mary-Community_Moderator, thank you for reaching out. It was for extensions 203 and 207.

on Mar 17, 2023 at 10:51am   •  0 likes

Thanks! Let me check your account and try to identify where's the issue.

on Mar 17, 2023 at 1:47pm   •  0 likes

Hello Crystal, I can't see any issues with these extensions, probably because I have limited access, so I suggest that you submit a ticket to Tech Support so that they can check and troubleshoot the issue.

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