i am very frustrated and concerned about my TCR registration. I submitted a form back in January that was rejected. I have since resubmitted the pdf form but was also instructed to submit through the admin portal. The Enhanced Business SMS option is not available through the portal. I have an open ticket Case #17266228 to try to figure out why I don't have the portal option.
Meanwhile, the 2nd pdf from I submitted and uploaded is not yet in status of "received:. I have called the tcr registration team and my account rep, daily, with no answers.
Please help. I desperately need to text my customers; my business is more dependent on texting than phones. I am at the point of looking at other vendors like 8X8 and moving my phone system to them if they can get my account registered in a timely manner.
Please - I need some help here. I don't want to leave Ringcentral but if texting gets turned off in 13 days, I may have no other choice,