I'm finally taking care of our 10DLC registration, and I've gotten to the part in the process where I have to explain how we're "obtaining consent" from our customers. But, here's the thing... We are NOT using SMS for anything other than communication [duh, I guess]. We aren't actually doing any marketing or informative campaigns, we're just using it to say things like "it looks like you're not on the meeting yet, did you need to reschedule" or "I'm almost to the construction site, where should I meet you?"
We do not have a natural moment when we'd say to a new client "do you consent to receive SMS messages from us during the course of our project." Also, it would be pretty inappropriate to send a text like; "I'm sorry to hear that your wife is sick and you need to delay the project, please let us know if there is anything we can do for you. Please reply STOP if you would no longer like to receive SMS".
Is there anyone that can tell me what is going on?! Do I REALLY have to create a campaign? If so, how are y'all "obtaining consent?"
