How to display name of phone being called?

Short answer - IVR and Call Groups. (seems to be a trend)

In your Phone Numbers, add a Name to each - not just Company Name

In the IVR you're able to set up Custom rules for incoming numbers, times, etc. - and then point those to the Call group extension.

In the Call Groups - you can vary the incoming CID to show the Queue name, and phone number/name/etc.

Give those pages a read - let me know if you need images/breadcrumbs.

Not sure if this would help in your situation but we did struggle with a similar issue. We use Ring Groups not Call Queues for one our BDC departments. The department takes calls for six franchises and prefer to see the caller ID of the person calling; however, also want to know which franchise the caller is trying to reach so they can greet them accordingly. Within each Ring Group I added a three digit prefix to be displayed each time a call comes in (111 for Apples, 222 for Oranges, etc.). Its not as easily identifiable as a name but it is an option and after a few days the staff no longer needed to refer to their cheat sheet.

Try this:

RingCentral Call Queue Display Settings: https://support.ringcentral.com/article-v2/12347-Call-Queue-Configurable-Information-Display.html?brand=RC_US&product=RingCentral_MVP&language=en_US

So I think I found the info another way, where it tells me since I use an IVR menu I need to add a direct number to the IVR and then give that direct number a name to identify it by displaying the "Queue Name." The only issue with that is I do not have any direct numbers available as they are all being used for extensions and the main call in #'s. Does this mean I have to purchase additional #'s to identify the different main #'s we are already paying for in the IVR we are using? Thank you!