SMS Issue in Sandbox errorCode MSG-242

Question

question

Bot Bot asked Apr 5, '23 Long Bui commented Dec 30, '23

SMS Issue in Sandbox errorCode MSG-242

I am recieving the below error when testing in the API explorer. Any idea what the issue is?

Request: curl --request POST \ --url 'https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/sms' \ 
--header 'accept: application/json' \ 
--header 'authorization: Bearer xxxUFIRQ' \ 
--header 'content-type: application/json' \ 
--data '{"from":{"phoneNumber":"+13236483519"},"text":"hello world","to":[{"phoneNumber":"+15514042223"}]}'
Response:{ 
"errorCode": "FeatureNotAvailable", 
"message": "The requested feature is not available", 
"errors": [ { "errorCode": "MSG-242", "message": "The requested feature is not available" } ]
 }

sms and text messaging

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2023-04-05T22:42:56Z

Phong Vu answered Apr 5, '23 Long Bui commented Dec 28, '23

SMS enabled for your number. Please retest.

BTW, next time please clean the post by breaking into lines to make it readable. I fixed it this time.

4

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Bot Bot commented · Apr 06, 2023 at 04:47 PM

thank you!

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Bot Bot commented · Apr 25, 2023 at 07:01 PM

Hello @Phong Vu / @Dmitriy Ivanov

I have now graduated to production and seeing the same error. Do you need to enable something again? thanks.

Request:

{ "from": { "phoneNumber": "+16466502260" }, "to": [ { "phoneNumber": "+15514042223" } ], "text": "Helo World" }

Response:

{ "errorCode": "FeatureNotAvailable", "message": "The requested feature is not available", "errors": [ { "errorCode": "MSG-242", "message": "The requested feature is not available" } ] }

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Phong Vu ♦♦ Bot Bot commented · Apr 25, 2023 at 08:02 PM

Did you read the extension phone number and check if the number has the SmsSender feature?

async function read_extension_phone_number(){
    try {
        var resp = await platform.get("/restapi/v1.0/account/~/extension/~/phone-number")
        var jsonObj = await resp.json()
        for (var record of jsonObj.records){
            for (feature of record.features){
                if (feature == "SmsSender"){
                    console.log(`This phone number ${record.phoneNumber} is SMS enabled`)
                }
            }
        }
    } catch(e) {
        console.log(e.message)
        process.exit(1)
    }
}

If the number does have the SmsSender feature and you still get that error message. Please contact RingCentral customer support.

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Long Bui commented · Dec 28, 2023 at 03:02 PM

Same problem, @Phong Vu could you help me to enable SMS?

Sandbox: +13132462899

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Answer 2 · 2023-04-06T13:56:19Z

Dmitriy Ivanov answered Apr 6, '23 Phong Vu commented Apr 6, '23

Dear @Phong Vu, I am also facing same problem. I work with the sandbox +16506950410. Could you please enable Sms service?

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Phong Vu ♦♦ commented · Apr 06, 2023 at 02:34 PM

SMS enabled for your number. Please retest.

Next time, please post a new question to avoid bothering other with thread updated notification. Thanks

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Answer 3 · 2023-12-28T15:52:17Z

Long Bui answered Dec 28, '23 Long Bui commented Dec 30, '23

Dear @Phong Vu

I am also facing the same problem. I work with the sandbox +13132462899. Could you please enable SMS service?

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Phong Vu ♦♦ commented · Dec 28, 2023 at 03:55 PM

Please read this post and open a dev support ticket.

Next time, please post a new question to avoid bothering other with thread updated notification. Thanks

-1 ·

Long Bui Phong Vu ♦♦ commented · Dec 30, 2023 at 01:02 PM

Thanks for your advice. I see another one do that in this thread and you reply directly so I think you will centralize the problem for SEO.

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