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RingOut is not working after switching to Prod URL and creds
Tags: ringout
Apr 7, 2023 at 11:29am   •   4 replies  •  0 likes
Stephen Lee

I was able to make RingOut using the SDK on sandbox. My app just got approved on prod. I was able to authenticate the request, received both access token and refresh token. However, when I actually make the call, my VOIP phone never rang. The result from the RingOut request was:


"uri" : "",

"id" : "s-a7180ed0b0ee7z1875cd4e581zc192470000",

"status" : {

"callStatus" : "InProgress",

"callerStatus" : "InProgress",

"calleeStatus" : "InProgress"



on Apr 7, 2023 at 11:46am   •  0 likes


This is a screenshot of my call history from the Ring Central app. The call in the red box was made using the Sandbox URL and creds. The calls in the blue box was made using production URL and creds. The ringout requests were identical using the same outgoing and origination numbers. However, the one using Sandbox was an incoming call to my RingCentral number. Those calls using Production were outgoing calls but neither the "from" or the "to" numbers ever rang.

on Apr 7, 2023 at 11:51am   •  0 likes


BTW, those outgoing calls that never rang had the opposite detail call info compares to calls that worked.


on Apr 7, 2023 at 11:43am   •  0 likes

Can you clarify this "my VOIP phone"?

1. What is that phone?

2. Can you make a ring-out call manually from that phone?

3. Can you login the RC app or the RingCentral soft phone app and make a ring-out call manually, and also from your app to ring that phone?

on Apr 10, 2023 at 8:58am   •  0 likes


The analytic on the developer site is showing successful calls from last Friday when I ran the tests. However, neither did my softphone nor the destination number (my mobile phone) ever rang when I ran the tests.

on Apr 10, 2023 at 11:24am   •  0 likes

I don't think that it's the ring-out API issue. It seems some extension or phone settings issue. Can you put the "from" and "to" number to your mobile numbers?

on Apr 10, 2023 at 2:19pm   •  0 likes

I am not sure what you want me to do. My RingCentral number is 8055564399.

on Apr 10, 2023 at 2:45pm   •  0 likes

I got a statusCode 400 and reasonPhrase "Bad Request" when I set the to and from numbers to my mobile number.

on Apr 7, 2023 at 11:57am   •  0 likes

My VOIP phone is the RingCentral app. I am able to make outgoing call using the RingCentral app. When I use the Sandbox URL and creds, my RIngCentral softphone app would ring making the "ring-out" API call and I was connected to the destination after answering that call.

The RingCentral softphone never rang when I use Production URL and creds to make the "ring-out" API call.

1 Answer
answered on Apr 12, 2023 at 2:23pm  

Sorry for the delayed response. But in this case, I think you should submit a support case so someone will look into your account and troubleshoot the issue.


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