question

tom1234567 avatar image
tom1234567 asked Phong Vu answered

API List Extension only displays 1 extension in Sandbox?

I am testing my app in the Sandbox and trying to capture a detailed list of all extensions on my account. I am an admin.
URL: https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension?page=1&perPage=50

I only capture details for my extension. Looking to capture all extensions. Is this limited in the Sandbox or is there something else I should do?

rest apiextension
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1 Answer

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Phong Vu answered

Have you added new extensions to your sandbox account? Out of the box, when you signup and activate your sandbox account, the system would create only 1 user extension and it is the main super admin user (101) which can login the sandbox service web to manage the account including adding new users (max 4 users including the main super admin itself).

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys