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Fax Ext asked jenn-community-moderator commented

CANNOT RECEIVE CALL OR SMS

Hi. I'm trying to verify my number for two-factor authentication but I can't receive an SMS and all the calls are just placed in missed calls. I don't see any incoming calls as well.

sms and text messagingauthentication
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jenn-community-moderator avatar image jenn-community-moderator ♦ commented ·

Hi, are you still experiencing the issue? If yes, you might want to check your call forwarding through your online portal. Check this link to learn more https://support.ringcentral.com/mvp/phone/call-handling-forwarding.html. Thank you!

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