question

Vincent Savoldi avatar image
Vincent Savoldi asked Phong Vu answered

While talking to a caller, can I play an audio file.

While talking to a caller I would like to play an audio file with a pre-recorded set of instructions.

Is this possible?

Ideally I would like to simply assign a shortcut key or some menu option, preferably in the on call menu, perhaps under _more_ while on a call.

call handling
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Phong Vu avatar image
Phong Vu answered

Not possible with REST API. But you may be able to implement your own SIP phone and control the audio sources.

Check out these blogs to learn more

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys