Can't make calls, edit account, access account details "It says require approval"

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Mousa Khalil asked Apr 20, '23 Mousa Khalil edited Apr 24, '23

Can't make calls, edit account, access account details "It says require approval"

Hi, so I'm integrating ringCentral API in our webapp, but we can't make calls, edit account, create call queues. my sandbox account is +14242269011.

call queues new account

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2023-04-20T14:41:19Z

Phong Vu answered Apr 20, '23 Mousa Khalil edited Apr 24, '23

What and how did you try to edit your sandbox account and create a call queue?

I check your sandbox account and you have only 1 main super admin extension 101 (which is you). You can login the sandbox account admin portal with the super admin 101 to add more users (up to 4 in total), add direct number to the users. Then you can create a call queue and select members. Here is the screenshot when I tested to add (not actually submit the creation) a call queue to your sandbox account, there is only 1 user so it does not make sense to test a call queue with 1 member.

screen-shot-2023-04-20-at-73643-am.png (91.8 KiB)

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Mousa Khalil commented · Apr 24, 2023 at 11:43 AM

Hello Phong Vu, thank you for your response. I see, thanks, moreover, how about making calls, edit account, access account details, and automatic recording?

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