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Need Help: Enhanced Business SMS Stalled/Not Working - RC no Help and Hung up
Tags: high-volume sms, sms and text messaging
Apr 26, 2023 at 6:43am   •   8 replies  •  0 likes
Jason Osborne

Hoping the community has insight as the lack of support with Ring Central is approaching legendary status. Essentially, we already have TCR brand approval AND a campaign approval. We then launched a customer outreach using Ring Central Labs Enhanced Business SMS. From ~ 1:11pm to 2pm it was fine and then every single text was unable to be sent. We paused the outreach and that's of course where the Ring Central customer service fails. After ridiculous "guesses" by tech support (which means they really have no idea) we are still waiting. This outreach needs to get out as it is a contractual requirement for the company so hoping someone on here has had a similar issue and can provide some insight.

8 Answers
answered on Apr 26, 2023 at 12:17pm  

external guest communication is toggled on?

on Apr 26, 2023 at 12:21pm   •  0 likes

Then you should be able to join from the app. Try it out.

answered on Apr 26, 2023 at 12:05pm  

changing now

answered on Apr 26, 2023 at 12:02pm  

Yes correct same email thx

on Apr 26, 2023 at 12:03pm   •  0 likes

This is from your side. I cannot add you nor can I DM you
Sorry, your invite(s) wasn't sent because the recipients' company admin has blocked external invites.

answered on Apr 26, 2023 at 11:47am  

@Phong Vu yes that's correct we are using that?

on Apr 26, 2023 at 11:51am   •  0 likes

Then you must see the icon to join the support team from the app.

answered on Apr 26, 2023 at 11:56am  

"Cannot add this user to the support team. Please try again"

on Apr 26, 2023 at 12:01pm   •  0 likes

Is the email address you use in this forum the one I can add you to the team or DM you?

answered on Apr 26, 2023 at 11:54am  

Correct but it will not allow us to join the chat. Acts like we need an invite?

answered on Apr 26, 2023 at 11:19am  

@Phong Vu can you just IM me or provide a bit better direction as that icon does not exist on our desktop app nor inside the web version?

on Apr 26, 2023 at 11:35am   •  0 likes

You mentioned this "Ring Central Labs Enhanced Business SMS" so I thought that you are using the SMS-Campaigns app, do you?

answered on Apr 26, 2023 at 7:52am  

Can you join the app support team by clicking the icon on the bottom right corner in the app and @mention me from that team so I can help you with.



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