Rob Patten avatar image
Rob Patten asked

Why is the Dial by name so SLOW to identify someone?

When calling in and getting the auto attendant, using the dial by name option, it takes the system about 5 or 6 seconds between when you input the letters of the name to when it suggests a name. 5 seconds of dead air is long enough so you wonder if the system is still responding. It is far too long and I have had two complaints from incoming callers so far. They say are unsure if the system is responding.

call handling
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