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Scott Smith avatar image
Scott Smith asked mary-community-moderator commented

Setting Number of Rings before sending to voicemail while User on phone

We just migrated from another Ring Central system, and one the old setup, if a user was on the phone it would ring and not try to send to voicemail regardless of how many times. On new system, it rings about two times and then dumps into the voicemail. Any ideas of how to set up in the previous manner?

call forwarding
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Is it forwarding to an external number?

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Scott Smith avatar image Scott Smith mary-community-moderator ♦♦ commented ·

It doesn't show that it is....this is what is shown under that user.


1683760181274.png

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1683760181274.png (27.4 KiB)
mary-community-moderator avatar image mary-community-moderator ♦♦ Scott Smith commented ·

Try to adjust the rings in to 4 only. Let me know how it goes.

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