News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Developers
How to implement masked calling?
Tags: call handling, call forwarding
May 9, 2023 at 8:31pm   •   1 replies  •  0 likes
Frank Gao

Does RingCentral have a solution for virtual caller ID display? For example, in a ride-hailing scenario, drivers and passengers may call each other through a dialing interface provided in the app when needed, but what they see is a virtual number instead of the real one, just as described here.

1 Answer
answered on May 10, 2023 at 8:53am  

You can change the caller Id. All company numbers can be used as a caller id if the user does not want to use their own number. I don't know how you want to make a call so I cannot tell you exactly how to set the caller id. If you dial form the RC app, you can see the option to choose a caller id.


on May 10, 2023 at 9:46am   •  0 likes

Actually, what we want to achieve is to provide customers with a virtual number in our own app, instead of using the RC app or dialing directly. Customer A can see this virtual number and click on it to make a call to customer B's real number, instead of completing the call within the app. The virtual number seen by customer A is provided by RingCentral and is temporarily bound to customer B's real number. Similarly, if customer B needs to make a call to customer A, it's the same process. Once the call is made to the virtual number on the RingCentral platform, RingCentral can tell our app to automatically transfer the call to the customer's real number. For example, in a ride-hailing app, the driver and passenger can make calls to each other, but their real numbers are not visible to each other.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us