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Question

Ringcentral-embeddable app Hide Voice, Fax, All tabs and display only Text tab

V

We are exploring the possibility of using Ringcentral Embeddable app for our react web application. We are using ringcentral only for SMS purpose. Can you please review below questions and confirm.

  1. Can we hide Voice, Fax and All tabs as we wanted to view only Text tab.
  2. We are getting Web PHone Unavailable error in red. How do we hide that?
  3. Also we are getting multiple error messages with below textYour permissions have been changed and you cannot make calls with Browser. For details please contact your account administrator.
  4. When we incorporate click to sms functionality using query selector, its not automatically maximizing the ringcentral widget.
  5. I see some documentation of syncing contacts and adding custom searches . I will try that and let you know if doesn't work.

Thanks

3 replies

E
Rank

Hi @Ext 45211
For disabling call related feature: https://github.com/ringcentral/ringcentral-embeddable/blob/master/docs/disable-features.md#disable-call-related-features

And currently it doesn't support to hide Voicemail, Fax, and All tabs. And feel free to create issue for feature request here https://github.com/ringcentral/ringcentral-embeddable/issues
For getting Web Phone Unavailable, you can change default calling mode to others https://github.com/ringcentral/ringcentral-embeddable/blob/master/docs/interact-with-calling-settings.md
For permission error message, it should be hidden when you disable call related message.
For click to sms, can you show how you implement it? It should work and you can try the demo in https://ringcentral.github.io/ringcentral-embeddable/ Or you can use the api to open the widget https://github.com/ringcentral/ringcentral-embeddable/blob/master/docs/control-widget.md#minimizehideremove-the-widget

V

@Embbnux Ji Thank you for the response. I will try them. We have also a feature to display message templates dropdown on send sms page where user can select a message template which wil be prepopulated. We need to write customization for this. In this case, do you think we need to take this project and customize on own or start with widgets. Can you please provide direction in which we need to design architecture. At this point I think start with embeddable and customize may be little faster but not sure if thats the right direction. Please provider your inputs.

E
Rank

You can implement this feature out of the widget with click to dial API. https://github.com/ringcentral/ringcentral-embeddable/blob/master/docs/control-widget.md#go-to-sms-page-with-prefilled-text
But the template select UI will be out of the widget. If you want to dropdown to show in the SMS page, you need to update source code (react component).

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